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Eligibility interviewer i - iii

Company Name:
State of Arizona
ELIGIBILITY INTERVIEWER I - III
Division of Benefits and Medical Eligibility - Family Assistance Administration
WorkLocation: 3264 Bob Drive, Prescott Valley, AZ 86314
1 Vacancies / Grade 13
The Arizona Department of Economic Security's Family Assistance Administration is looking for Program Services Evaluators (PSEs), also known as Eligibility Interviewers, who are responsible for all aspects of the eligibility determination process for Nutrition Assistance (formerly known as Food Stamps), Medical Assistance and Temporary Assistance for Needy Families. Our work is fast paced, challenging and meaningful. These positions are critical in assisting Arizona families obtain the benefits for which they qualify.
Knowledge of: interviewing and customer service techniques; basic mathematical computations to determine public assistance eligibility; general office equipment.
Skills in/Ability to: use of computer systems and computer keyboarding for data entry and retrieval of programmatic and customer information; learn basic Federal, State and agency statutes, rules and regulations applicable to the public assistance programs; utilize verbal and written communication to apply laws, statutes, rules and regulation and to prepare and respond to various requests from customers; develop effective working relationships with community resources, other state agencies and internal staff members; resolve issues with customers; comprehend rules, regulations, policies and procedures; make determinations.
Special Selection Factor(s): Must have a high school diploma or General Equivalency Diploma (G.E.D.).
These positions require a valid Arizona driver's license; and may require fluency in a designated language.
Selective/Preference: Preferred candidate will possess a proficiency in typing/keyboarding.
HOW TO APPLY:

This is a 2-STEP APPLICATION PROCESS:
DO NOT CLICK "APPLY" UNTIL YOU HAVE COMPLETED THE VIRTUAL JOB TRYOUT (VJT)
Optional: To learn more about the Program Services Evaluator (Eligibility Interviewer) position and our organization to view Realistic Job Preview. When finished viewing the video, close the window to return to the job announcement.
Click _here_ to complete the Virtual Job Preview
Step 1: COMPLETE VIRTUAL JOB TRYOUT (VJT)
When you take the Virtual Job Tryout, please ensure you are in an area that is distraction free and you are able to concentrate on the Virtual Job Tryout. This assessment has an audio section; therefore, the use of headphones may be necessary.
You will be asked a series of assessment questions about your work style and how you would respond to situations that may arise at work. Please respond as honestly as possible to these questions. Results of the Virtual Job Tryout will be used to screen applicants for this position. Applicants are only permitted to take the Virtual Job Tryout once within a 6-month period. Do not attempt to re-take the Virtual Job Tryout if you have already taken it within the specified timeframe.
Click _here_ to complete the Virtual Job Tryout
When finish taking the Virtual Job Tryout, close the window to return to the job announcement.
NOTE: If you experience problems with the Virtual Job Tryout website call Lester Robinson, DES Staffing Analyst, at or email her at email protected for technical support.
Step 2: SUBMIT APPLICATION - Upon completing the Virtual Job Tryout, close the window to return to the job announcement. Click the "Apply Now" tab and complete the application process.
Pre-employment Requirements: Applicants for this position shall be subject to a search of the Child Protective Services Central Registry.
We offer a comprehensive benefits package that includes 12 days' sick leave, 13 days' vacation, 10 paid holidays per year, health and dental insurance, life and long-term disability insurance. Optional employee benefits include short-term disability, deferred compensation, and supplemental life insurance.
Employees must participate in the Arizona State Retirement System (ASRS). Enrollment eligibility becomes effective after 27 weeks of employment.
All newly hired employees are subject to the E-Verify Employment Eligibility Verification Program.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Human Resources Administration at . Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an EOE/ADA Reasonable Accommodation Employer.
Pref1, Pref2, Pref3, Pref4
DES
Post Date: 12/10/2014
Close Date: 12/24/2014
Category: SOCIAL WK/REC/RELIG/CARE PROV
Grade: 13
Location: PRESCOTT VALLEY
Salary: 12.42-12.42

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