EHR Technical Support Analyst
Job DetailsJob Location Administration - PRESCOTT VALLEY, AZ Position Type Full Time 40 hours weekly Description We are seeking a dedicated and knowledgeable EHR Technical Support Analyst to join our teamThe ideal candidate will be responsible for providing technical support, troubleshooting, and problem-solving assistance to our clients who utilize Netsmart electronic health record (EHR) solutionsAs a EHR Technical Support Analyst, you will play a critical role in ensuring the seamless operation of our healthcare software systems, helping healthcare providers deliver quality patient care This is a hybrid position that requires occasional on-site attendance at our office in Prescott Valley, ArizonaESSENTIAL RESPONSIBILITIESClient Support:
Act as the first point of contact for clients experiencing technical issues with Netsmart EHR software Troubleshoot scripting errors written in C# and Python Design, Create, and Implement custom scriptsProgramming language TBD but Python, Javascript/Node and C# are preferred Provide courteous, efficient, and effective support via phone, email, or remote desktop connection Provide general IT infrastructure support including networking, virtual desktop, phone and server support Diagnose and resolve technical issues, including software errors, configuration problems, and network connectivity Problem-Solving:
Analyze and troubleshoot Netsmart software and related components to identify root causes of issues Develop creative solutions and workarounds to resolve problems quickly and effectively Document and escalate complex issues to higher-level support teams or development when necessary Technical Expertise:
Develop and maintain a deep understanding of Netsmart EHR products and updates The ideal candidate will have experience in software development and software development methodologies including:
Agile Devleopment Process Git and Github Programming Languages:
Flexible but preference given for experience with Python, Javascript and C# Experience or willingness to learn general IT technologies including networking, virtual desktop, server maintenance and cloud based phone support Stay current with industry trends and best practices in healthcare information technology Assist in the installation, configuration, and maintenance of Netsmart software systems Documentation:
Create and maintain clear and comprehensive documentation for support processes, troubleshooting steps, and solutions Provide feedback to improve knowledge base articles and FAQs for clients' self-help Communication:
Communicate effectively with clients, ensuring they understand the status of their support requests and the resolution process Collaborate with cross-functional teams and relay valuable insights and client feedback to enhance product development Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience Software development experience or training is preferred Proven experience in technical support and troubleshooting within the healthcare industry, particularly with Netsmart EHR solutions, is highly desirable Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work independently and as part of a team We Offer the Following Benefits to Full Time Employees:
Medicalo Dentalo Visiono Short and Long Term Disabilityo Life Insuranceo Health Savings Accounto Flexible Spending Accounto Employee Assistance Programo 401(k)o Up to 3 Weeks of Paid Time Offo 10 Paid Holidays per Yearo Shift Pay (for select inpatient positions)o Educational Reimbursemento Employee Wellness Committee and Wellness Portal Recommended Skills Agile Methodology Analytical C Sharp (Programming Language) Cloud Computing Curiosity Customer Service Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3q4kc6lhbf3hkffnrw', 'ExternalApply-j3q4kc6lhbf3hkffnrw'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Act as the first point of contact for clients experiencing technical issues with Netsmart EHR software Troubleshoot scripting errors written in C# and Python Design, Create, and Implement custom scriptsProgramming language TBD but Python, Javascript/Node and C# are preferred Provide courteous, efficient, and effective support via phone, email, or remote desktop connection Provide general IT infrastructure support including networking, virtual desktop, phone and server support Diagnose and resolve technical issues, including software errors, configuration problems, and network connectivity Problem-Solving:
Analyze and troubleshoot Netsmart software and related components to identify root causes of issues Develop creative solutions and workarounds to resolve problems quickly and effectively Document and escalate complex issues to higher-level support teams or development when necessary Technical Expertise:
Develop and maintain a deep understanding of Netsmart EHR products and updates The ideal candidate will have experience in software development and software development methodologies including:
Agile Devleopment Process Git and Github Programming Languages:
Flexible but preference given for experience with Python, Javascript and C# Experience or willingness to learn general IT technologies including networking, virtual desktop, server maintenance and cloud based phone support Stay current with industry trends and best practices in healthcare information technology Assist in the installation, configuration, and maintenance of Netsmart software systems Documentation:
Create and maintain clear and comprehensive documentation for support processes, troubleshooting steps, and solutions Provide feedback to improve knowledge base articles and FAQs for clients' self-help Communication:
Communicate effectively with clients, ensuring they understand the status of their support requests and the resolution process Collaborate with cross-functional teams and relay valuable insights and client feedback to enhance product development Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience Software development experience or training is preferred Proven experience in technical support and troubleshooting within the healthcare industry, particularly with Netsmart EHR solutions, is highly desirable Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work independently and as part of a team We Offer the Following Benefits to Full Time Employees:
Medicalo Dentalo Visiono Short and Long Term Disabilityo Life Insuranceo Health Savings Accounto Flexible Spending Accounto Employee Assistance Programo 401(k)o Up to 3 Weeks of Paid Time Offo 10 Paid Holidays per Yearo Shift Pay (for select inpatient positions)o Educational Reimbursemento Employee Wellness Committee and Wellness Portal Recommended Skills Agile Methodology Analytical C Sharp (Programming Language) Cloud Computing Curiosity Customer Service Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3q4kc6lhbf3hkffnrw', 'ExternalApply-j3q4kc6lhbf3hkffnrw'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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