Supervisor Patient Accounts
Overview CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health.
With more than 700 care sites across the U.
S.
from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.
S.
residents.
Our world needs compassion like never before.
Our communities need caring and our families need protection.
With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities Oversees daily operations of PFS Customer Service Ensures efficient and effective department operations by managing employee and client relations and guiding and coaching staff to achieve operational goals in all areas.
May perform administrative and financial tasks as assigned by the Manager of Patient Financial Services.
Supervisor will develop and foster a professional working relationship with hospital senior managers, department heads and members of the hospital staff.
Supervisor will develop and maintain effective relationships with Admitting, Patient Scheduling and all revenue producing departments, Charge Master and third party payer personnel.
Has frequent contact with team members, patients and their families, third party payers, other medical center personnel and members of the community, such as attorneys, who may have a legitimate need to be involved in a patient account.
Establishes and maintains a system that ensures Customer Service processes are handled in a timely, effective and efficient manner.
Develops, implements and maintains operating practices according to hospital objectives and within established time frames.
Ensures demographic, financial and billing information is accurately collected during interactions with the public.
Ensures HIPAA consents and pertinent information is always obtained.
Consistently follows up on necessary actions to correct data collection errors or issues.
Monitors patient complaints to ensure timely resolution, Prepares and maintains the monthly department staff schedule to ensure necessary coverage and makes changes and adjustments, as necessary; ensures PTO is entered into the scheduling and/or payroll system as required.
Coordinates staff members' assignments, distributes workload and follows up to ensure daily operational requirements and tasks are completed.
Enforces business practices in charity care programs, bankruptcy laws and customer communication.
Maintains a good working relationship with physician offices and community members.
Coordinates training programs designed to maximize the knowledge and professionalism of department personnel.
Supervises the orientation of new employees and the ongoing training and development of all personnel in the department to ensure competency.
Monitors the performance of department personnel and recommends corrective measures and opportunities for improvement as needed.
Provides regular feedback to the Patient Financial Services Manager on employee progress including, but not limited to, an initial 90-day and annual written review of all employees.
Provides ongoing guidance and coaching to staff utilizing the principles of Interaction Management.
Assumes responsibility for the department, in the absence of the manager or director.
Qualifications High School diploma or equivalent; Associate's degree preferred.
Three years of experience in business processes i.
e.
physician office, Patient Financial Services, Patient Accounting, Patient Scheduling or Admitting One year of leadership/supervisory experience.
Must be familiar with all types of healthcare business office activities and processes, including, but not limited to, Admitting, Pre-admitting, Insurance Verification, Billing, Collection, Cash Management and Customer Service.
Knowledge of third party payer requirements including federal, state and private health care plans and authorization processes.
Excellent communication, interpersonal, public relations, leadership and team-building skills.
Advanced computer literacy and proficiency in Google Applications.
Electronic Medical Record (EMR) experience preferred; knowledge of system maintenance related directly to Patient Financial Services application preferred.
Recommended Skills Accounting Administration Billing Business Ethics Business Processes Cash Management Estimated Salary: $20 to $28 per hour based on qualifications.
With more than 700 care sites across the U.
S.
from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.
S.
residents.
Our world needs compassion like never before.
Our communities need caring and our families need protection.
With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities Oversees daily operations of PFS Customer Service Ensures efficient and effective department operations by managing employee and client relations and guiding and coaching staff to achieve operational goals in all areas.
May perform administrative and financial tasks as assigned by the Manager of Patient Financial Services.
Supervisor will develop and foster a professional working relationship with hospital senior managers, department heads and members of the hospital staff.
Supervisor will develop and maintain effective relationships with Admitting, Patient Scheduling and all revenue producing departments, Charge Master and third party payer personnel.
Has frequent contact with team members, patients and their families, third party payers, other medical center personnel and members of the community, such as attorneys, who may have a legitimate need to be involved in a patient account.
Establishes and maintains a system that ensures Customer Service processes are handled in a timely, effective and efficient manner.
Develops, implements and maintains operating practices according to hospital objectives and within established time frames.
Ensures demographic, financial and billing information is accurately collected during interactions with the public.
Ensures HIPAA consents and pertinent information is always obtained.
Consistently follows up on necessary actions to correct data collection errors or issues.
Monitors patient complaints to ensure timely resolution, Prepares and maintains the monthly department staff schedule to ensure necessary coverage and makes changes and adjustments, as necessary; ensures PTO is entered into the scheduling and/or payroll system as required.
Coordinates staff members' assignments, distributes workload and follows up to ensure daily operational requirements and tasks are completed.
Enforces business practices in charity care programs, bankruptcy laws and customer communication.
Maintains a good working relationship with physician offices and community members.
Coordinates training programs designed to maximize the knowledge and professionalism of department personnel.
Supervises the orientation of new employees and the ongoing training and development of all personnel in the department to ensure competency.
Monitors the performance of department personnel and recommends corrective measures and opportunities for improvement as needed.
Provides regular feedback to the Patient Financial Services Manager on employee progress including, but not limited to, an initial 90-day and annual written review of all employees.
Provides ongoing guidance and coaching to staff utilizing the principles of Interaction Management.
Assumes responsibility for the department, in the absence of the manager or director.
Qualifications High School diploma or equivalent; Associate's degree preferred.
Three years of experience in business processes i.
e.
physician office, Patient Financial Services, Patient Accounting, Patient Scheduling or Admitting One year of leadership/supervisory experience.
Must be familiar with all types of healthcare business office activities and processes, including, but not limited to, Admitting, Pre-admitting, Insurance Verification, Billing, Collection, Cash Management and Customer Service.
Knowledge of third party payer requirements including federal, state and private health care plans and authorization processes.
Excellent communication, interpersonal, public relations, leadership and team-building skills.
Advanced computer literacy and proficiency in Google Applications.
Electronic Medical Record (EMR) experience preferred; knowledge of system maintenance related directly to Patient Financial Services application preferred.
Recommended Skills Accounting Administration Billing Business Ethics Business Processes Cash Management Estimated Salary: $20 to $28 per hour based on qualifications.
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